Organization

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Personal

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Workspace

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• Where can I upload my workspace avatar?

  Where can I upload my workspace avatar? Note: The maximum file size is 2MB, and supported formats are JPEG, PNG, and GIF. Go to Settings General, then scroll to Workspace Avatar. (https://downloads.intercomcdn.com/i/o/x0ovont3/1576571721/d95cfcf3e089f0dbcc230deac0d0/image.png?expires=1760625900&signature=3beee1a96e4a46141e91926b0cdc7236e5a2aaa263f26049191ff2746cad2f5d&req=dSUgEMx5nIZdWPMW1HO4zSvNhKG2wUAgOos9KhiEga5HWUkzMGAPE6MhtcM5Few readers

• How can I leave a workspace I no longer need?

  How can I leave a workspace I no longer need? ⚠️ Please note:This action is irreversible. Make sure you're in the workspace you want to remove. Then go to Workspace General Settings, scroll down, and you’ll see the “Leave Workspace” button. (https://downloads.intercomcdn.com/i/o/x0ovont3/1574850425/ce52d6fb1c032908d21c0f788225/chrome-capture-2025-6-17.gif?expires=1760625900&signature=76f8bf2ce5a25292a229dffd28c3271b54d24c13Few readers

• How can I change the name of my workspace?

  How can I change the name of my workspace? You can change your workspace name by going to Settings General, then updating the workspace name there. (https://downloads.intercomcdn.com/i/o/x0ovonFew readers

• Where can I change my email?

  Note: For security reasons, you must sign out and sign back in before you can change your email address. To Update Your Registered Email Address You can change the email address associated with your Breakcold account from this section. (https://downloads.intercomcdn.com/i/o/x0ovont3/1537910885/dceea901ac3bbd644ea028f503ee/image.png?expires=1760625900&signature=bd1d8537dffbc064852fc8bf75b83ec20ebd375af0761cbd178b5b1709f367ef&req=dSUkEcB%2FnYlXXPMW1HO4zY%2FkF8A06dgmPLcme%2BUpKwrRf7JcFew readers

• Can I reset my workspace?

  Can I reset my workspace? Yes, you can reset your workspace by going to Settings General. Please note that only the workspace owner has permission to perform a reset. (https://downloads.intercomcdn.com/i/o/x0ovont3/1576558921/05d68fb3b16426d3e46f6d11f77c/image.png?expires=1760625900&signature=4353c006face3d827c49b14943bf8b97c4d06b827f35dccc0652763ac41282af&req=dSUgEMx7lYhdWPMW1HO4zZD4GGle7IveiDdsvSyyaqwXGFgOeXQ7OfezTXGn%0Atkp4SJf5pWIJRrFew readers

• Where can I manage my email, LinkedIn, WhatsApp, and Telegram accounts?

  Where can I manage my email, LinkedIn, WhatsApp, and Telegram accounts? Go to Settings Accounts, then to manage an already connected account, simply click on it from the list and adjust the settings as needed. (https://downloads.intercomcdn.com/i/o/x0ovont3/1576711108/94686b308792d0cbd54626c03edd/image.png?expires=1760625900&signature=211269f6f0a1912f61d6333a9467e8128e5af712db2e3c2c6f8dcdcd59f3593a&req=dSUgEM5%2FnIBfUfMW1HO4zVyvBhGHriIRjPOXOiKsNMGEfldi3aPUaEg4BJzQ%0AlSw9gAUZImqD8IFew readers

• How can I update my default country code?

  How can I update my default country code? Go to Settings General, then scroll down to Workspace Preferences where you can update the default country code. (https://downloads.intercomcdn.com/iFew readers

• How can I upload my organization avatar?

  Navigate to Settings Organization General, then click on the avatar image to upload a new one. (https://downloads.intercomcdn.com/i/o/x0ovont3/1576827Few readers

• Is there a way to track what beta features are coming?

  Yes, just visit the Feature Preview section for a sneak peek of what’s coming next. (https://downloads.intercomcdn.com/i/o/x0ovont3/1635860005/76967c9c01c56423eaf0fFew readers

• Where can I invite organization team members?

  Go to Settings Organization Members. From there, you can invite new team members to join your organization. (https://downloads.intercomcdn.com/i/o/x0ovont3/1576838696/00dc03a8661b74481ba631060df6/iFew readers

• How can I filter emails from being ingested into my workspace?

  How can I filter emails from being ingested into my workspace? To set up filters, go to Settings Advanced Email Filtering. You can block emails by setting filters based on specific keywords or regex patterns. These filters will apply to the following email fields: Subject From Name From Address Email HTML content Examples of filters you can use: warmup — blocks any email containing “warmup” *@warmup.com — blocks all emails sent from warmup.comFew readers

• Where can I invite a team member?

  Note: Only Workspace Owners, Admins, and Managers can invite team members. The invite link is valid for 72 hours only. You can invite multiple members at once. Also, the account owner should ensure enough seats are available to allocate for the added members. Where can I invite a team member? Go to Settings Members, or you can also find it on the left-hand panel, just make sure you have the necessary permissions to access it. (https://downloads.intercomcdn.com/i/o/x0ovont3/Few readers

• What are the roles and permissions at the Organization level?

  At the Organization level, roles define what a user can do across all workspaces within the organization. (https://downloads.intercomcdn.com/i/o/x0ovont3/1578523235/1616f11411672267a2580d0da093/image.png?eFew readers

• How can I manage, create, or delete workspaces?

  You can do this from Settings Organization Workspaces. To create a workspace, click on the “Create Workspace” button. (https://downloads.intercomcdn.com/i/o/x0ovont3/1576843711/951a777629bc0258f3b19badd1bFew readers

• How can I delete my account?

  Go to Settings My Profile. Scroll down to the bottom of the page. Click on “Delete Account”. Confirm the action when prompted. (https://downloads.intercomcdn.com/i/o/x0ovont3/1577020288/77caFew readers

• What is the difference between each workspace role?

  What is the difference between each workspace role? Owner: Has full control — can manage everything including deleting the workspace. Admin: Can invite/remove members, manage billing, and view connected accounts, but can’t delete the workspace. Manager: Can manage team members, but can’t access billing, view connected accounts, or delete the workspace. Member: Has limited access — can’t invite members or change workspace settings.Few readers

• How can I add another Owner to my Breakcold workspace?

  How can I add another Owner to my Breakcold workspace? You need to email support@breakcold.com to request adding a new Owner.Few readers

• How can I update my profile picture and my personal information?

  Go to Settings My Profile. Click on your current profile picture or the avatar icon. Upload a new image from your device. Save the changes (https://downloads.intercomcdn.com/i/o/x0ovont3/1537881723/dfFew readers

• What’s the difference between organization and workspace roles & permissions

  Organization roles control the account-level permissions (billing, seats, and workspace management), while workspace roles control user permissions within a specific workspace (managing leads and workspace settings).Few readers

• How can I change the default currency of my workspace?

  How can I change the default currency of my workspace? Go to Settings General, scroll down to Workspace Preferences, and update the Default Currency from the currency dropdown. (https://dFew readers

• Where can I manage roles and permissions at the workspace level?

  Where can I manage roles and permissions at the workspace level? Note: Only certain roles (like Owner and Admin) can manage permissions for others. You can view and assign workspace-level roles by going to Settings Members. (https://downloads.intercomcdn.com/i/o/x0ovont3/1576541742/f700d1782314ad4c5864b5db806b/image.png?expires=1760625900&signature=94a15e7ebca003f2576d1b5e4955e78101Few readers

• Where can I update the name of my organization?

  Go to Settings Organization General, then edit the organization name field. (https://downloads.intercomcdn.com/i/o/x0ovont3/1576826985/dd2b79f4e47b986Few readers