Enrichment

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• How reliable is the sync between my AI notetaker and Breakcold?

  It’s very reliable, especially when using the webhook feature for faster updates.Popular

• How to utilise the Make Integration

  You asked for it (massively), we did it! ⚔️ Hey Breakcolders 😎 We finally released our Make integration. Here's a video that summarize one of the most important actions that you can do with this integration 👇 Watch recap video (https://downloads.intercomcdn.com/i/o/x0ovont3/1274053463/c5be30e8326b6091a7e8b56e0150/85137783-2bc2-4ee6-9db7-e30f1a0604cf.png?expires=1760625900&signature=b53af4415e72d099657ee7493418bba33e778909f0a2ab87ea8b65717973Some readers

• native CRM integration: REPLY.IO for multi-channel outreach & more 🎉

  2 months ago, I realized with Alex's case study that we started to have more and more Breakcold customers using Reply. So we decided to ship Reply as one of the first native integrations on Breakcold 🔥 Watch demo video (https://downloads.intercomcdn.com/i/o/x0ovont3/1446486479/4f5b97c90015133f18bcc02e3d40/e1f9ed05-5ab8-4b1a-9605-8eaf6cada83e.png?expires=1760625900&signature=7Some readers

• Does Breakcold enrich leads automatically?

  Yes. Breakcold can automatically enrich leads based on your configured rules. To enable or manage this: Go to Settings Click on Enrichment Open the Automation Rules tab Set conditions for when enrichment should trigger automatically (e.g., when a lead is added with an email) (https://downloads.intercomcdn.com/i/o/x0ovont3/1589341509/4fb384e49d857bb7c019b27bb960/image.png?expires=1760625900&signature=a34039b35745008e9f2640a3Some readers

• Can Fireflies automatically create tasks based on the meeting?

  Yes, Fireflies can create tasks from meeting action items, and these tasks will be synced directly into Breakcold. (https://downloads.intercomcdn.com/i/o/x0ovont3/1636055861/bc11f7369afb6d679de4c2ed5bd7/imSome readers

• Do I need BetterContact to use Enrichment in Breakcold?

  Yes, Breakcold uses BetterContact as the enrichment provider, so your account needs to be connected to BetterContact to enable enrichment features. Without it, you won’t be able to enrich leads automatically.Some readers

• What is the Fireflies.ai integration in Breakcold?

  (https://downloads.intercomcdn.com/i/o/x0ovont3/1630414913/8491d3315e041326dd492e502c8a/image.png?expires=1760625900&signature=78cf0bd9dcb111bec5b955f5b58675b1d5ffe7e2430b2a727f130cfded2da36f&req=dSYkFs1%2FmYFew readers

• Is there a delay between finishing a call and seeing the transcript in Breakcold?

  By default, yes up to 3 hours. But with the webhook setup, this delay is reduced to 10–20 minutes.Few readers

• Can I enrich multiple leads at once?

  Can I enrich multiple leads at once? ✅ Make sure the leads have valid email addresses or phone numbers for enrichment to work. Yes, through bulk enrichment. To do this: Select multiple leads by ticking the box next to each lead , or click “Select All” at the top. Once leads are selected, a bulk action menu will appear. Click “Enrich” from the options to enrich all selected leads at once. (https://downloads.intercomcdn.com/i/o/x0ovont3/1589376344/220df503e0ce058cf17c24e6ac03/chFew readers

• Where can I see the enrichment status in Breakcold?

  You can view enrichment status in the History section. To access it: Go to Settings Click on Enrichment Navigate to the History tab Here, you'll see your enrichment job history and results, including whether each job was successful, failed, or is still processing. (https://downloads.intercomcdn.com/i/o/x0ovont3/1589348994/6632ed50833238fc9fd848c9270f/image.png?expires=1760625900&signature=cf4d2960fbada3b0928f939ea59dbf1fa8f30391d7dbb84d6903314f27c9a275&req=dSUvH8p6lYhWXfMW1HO4zTKFew readers

• Native CRM integration: HeyReach for smooth LinkedIn Workflows 🎉

  We have an INSANE AMOUNT of joint customers. Our integration with HeyReach is live AND I got Nick Velkovski (CEO) to talk about HeyReach in the beginning of this video (the full micro interview will be released later). Watch demo video (https://downloads.intercomcdn.com/i/o/x0ovont3/1446478620/49476b5f7c65745df2bffaaca3f7/8a9430d6-21ba-4e99-be61-c9bbee27ec73.png?expires=1760625900&signature=4e73e2614b99a97433bfda9923fad273cd1d57ed850d1ea37a50Few readers

• Are Fireflies call transcripts saved as activities in Breakcold?

  Yes, once synced, the meeting will appear in the Activity section of the lead, and the full transcript will be available under the Meetings tab. (https://downloads.intercomcdn.com/i/o/x0ovont3/1636048890/c8583Few readers

• native CRM integration: Lemlist w/ quick interview with CEO 🎉

  Our integration with Lemlist is live AND I got Charles Tenot (CEO) to talk about Lemlist & Lempire in the beginning of this video (the full micro interview will be released later). Watch demo video (https://downloads.intercomcdn.com/i/o/x0ovont3/1470369685/b8f7a03b6f01cfba8eabc63b8301/4c7c75b2-6c32-46b8-afe5-bcc5d54d5e54.png?expires=1760625900&signature=d41eff0b5c52f733d91ad27a8973eb82d3c439ea920b662b002a89f11d0ebe34&req=dSQgFsp4lIdXXPMW1HO4zaFew readers

• Can I enrich a single lead manually?

  Yes. You can go to any lead’s profile and click the “Enrich” button. As long as there’s a valid email or phone number, Breakcold will pull in additional details (like job title, company, social links, etc.). (https://downloads.intercomcdn.com/i/o/x0ovont3/1589391390/c4179a006824b31550be91bcf2bb/image.png?expires=1760625900&signature=257eae1515c8cc1ceb0cf1dda4808aaefc00c4a097e2618dccaf09095c1df58d&req=dSUvH8p3nIJWWfMW1HO4zSro30s5kZdkPxVtTbeS4HCsgutYRR3ZN76AoY2Z%0AFIb8JE4LCEb%2BU%2Bo3xNo%3D%0Few readers

• What is the Enrichment Feature in Breakcold?

  The Enrichment feature in Breakcold helps you automatically pull in extra information about a lead or company, like job title, LinkedIn profile, company name, and more, based on their email address or phone number. This saves time on manual research and improves the quality of your lead data.Few readers

• How do I know if enrichment worked?

  When enrichment is successful, new data will automatically appear on the lead’s profile. If no new information appears, it's likely the system couldn't match the email or phone number with any available data. You can also check the enrichment status in the Enrichment History.Few readers

• Do I need a paid Fireflies.ai plan for this integration?

  YesFew readers

• native CRM integration: TRIGIFY for social signals 🎉

  Many customers are Trigify power users, so we've joined forces with Trigify ! They built an awesome Breakcold integration, just the beginning of a long partnership! Watch demo video (https://downloads.intercomcdn.com/i/o/x0ovont3/1446493020/9bc5c5c16ea54124b6f4acfd150b/fb2d792d-37ec-49f0-bd98-62f2baaa4879.png?expires=1760625900&signature=7b53efac0fa7a722dd5a804f44034d989ea4559f0d35b703b73fd34a7fef5bac&req=dSQjEM13noFdWfMW1HO4zYMxHZR%2BVW0iUrWZFew readers

• What types of AI notetakers are supported for this integration?

  Most popular AI notetakers with API access, like Fireflies.ai and others, can be integrated.Few readers

• What is a webhook URL, and how do I use it to get faster transcript syncs?

  A webhook URL is a special link that lets your AI notetaker notify Breakcold immediately when a transcript is ready. You set it up in the integration settings to enable faster syncing.Few readers

• Native integration with Smartlead

  Manually or automatically, you can push leads from Breakcold to Smartlead campaigns. This video also includes a tutorial to push positive replies from Smartlead to Breakcold. (https://downloads.intercomcdn.com/i/o/x0ovont3/1504162511/b0e33f8cec56eb1c55a4d2d05d9a/391fe40f-b7cb-4d30-b47a-00c8dbc85d6f.png?expires=1760625900&signature=4d605685cb8f8983e57e402a35aee6e86021e89666f76d844b7b6bd07f968657&req=dSUnEsh4n4ReWPMW1HO4zQYTqDFvJ5rR6R0M3VGPdjwU4cOKKhTaBVNKQwfH%0Av1WVb5%2B%2BlHE%2FEMwSkj4%3D%Few readers

• Where can I add the webhook URL from Breakcold to Fireflies?

  You can add the webhook URL in Breakcold from the App section here: ​https://app.breakcold.com/settings/applications (https://downloads.intercomcdn.com/i/o/Few readers

• What if I don’t have an existing BetterContact account and I subscribe to the bundle plan with Breakcold?

  No worries! If you don’t have an existing BetterContact account, subscribing to the bundle plan will automatically trigger the setup process for you. As soon as you subscribe, we’ll send your information to the BetterContact team. They’ll create an account for you and send an email with your login details and setup instructions.Few readers

• Is this AI notetaker integration available to all users or only on certain plans?

  Yes, it’s available to all plans. You can find and integrate it through the App Store along with other available apps.Few readers

• Once connected, how are meeting transcripts and videos synced into Breakcold?

  After your calls finish, the text and video transcripts are automatically pushed into Breakcold.Few readers

• How do I connect my Fireflies account to Breakcold?

  Simply copy your API key from your AI notetaker and paste it into the Breakcold integration settings. (https://downloads.intercomcdn.com/i/o/x0ovont3/1636136774/6492fd3203fb0cfb2f11e7e0d55d/image.png?eFew readers

• Can I use this integration to track conversation insights across deals?

  Yes, integrating Fireflies.ai with Breakcold lets you automatically sync meeting transcripts, summaries, and action items directly to your deals. This makes it easy to track conversation insights and keep all deal-related communications organized in one place.Few readers

• Can I enrich LinkedIn leads from the Chrome extension?

  Yes, but with a condition. Breakcold’s extension does not extract email or phone number from LinkedIn. However, if you manually add an email or phone number, the lead can then be enriched after it's synced to Breakcold. (https://downloads.intercomcdn.com/i/o/x0ovont3/1589381224/00f1f77a15ae293d391122a63b61/image.png?expires=1760625900&signature=49ca3ec1b1991023805f141a78d9943edf98424313049143902c34ec01b79aa9&req=dSUvH8p2nINdXfMW1HO4zUzXxHuT3qLqmEdFgUAKO9KDLoLzIoeCSOtTwwnF%0AJrWBAp1wdzJbbkedFew readers

• How to Add More Enrichment Credits (if needed)

  You can contact support@breakcold.com to request additional enrichment credit or upgrade your account to a bundle plan that includes enrichment. If you're using BetterContact separately, you may also be redirected to manage your enrichment directly through their platform, especially if you're on a standalone plan with them.Few readers

• How can I make sure the meeting is synced in Breakcold for the contact I invited?

  Just make sure the contact exists as a lead in Breakcold, and that the email used in the meeting invite matches the one listed in Breakcold.Few readers

• How do I enrich a lead in Breakcold?

  How do I enrich a lead in Breakcold? Go to the lead’s profile Click the “Enrich” button (if enrichment credits are available) The system will try to fetch additional data automatically (httpFew readers

• How often do transcripts sync automatically?

  Transcripts sync every 3 hours by default.Few readers

• What does the Fireflies AI integration with Breakcold do?

  The integration lets Fireflies automatically record and transcribe your meetings, then push AI-generated summaries, key points, and action items directly into Breakcold, all linked to your leads or deals. It helps you keep track of conversations without manual input and supports real-time syncing via webhooks. It also works with multiple languages, making follow-ups smoother and more accurate.Few readers

• Does enrichment work with leads synced from LinkedIn via the extension?

  Enrichment works best if the email is available. Since LinkedIn profiles don’t expose emails directly, enrichment may be limited unless you manually add the lead’s email.Few readers

• Can I view both video and text transcripts inside a lead or deal?

  Yes, you can! Both video and text transcripts are stored under the Meetings section, which you can find on the profile page of the lead, company, or deal. (https://downloads.intercomcdn.com/i/o/x0ovont3/1636Few readers

• Slack Native Integration

  We did it! After 1.5+ years of building the foundations of Breakcold Sales CRM, we're now entering our integration phase, making it easier for Breakcold to work seamlessly with all your software! Watch demo video (https://downloads.intercomcdn.com/i/o/x0ovont3/1446505569/2efaddf6aabfed62949f2f8c31cc/0fe33086-77ba-4d6a-a875-737e12100467.png?expires=1760625900&signature=9321b3a5fdb9fb563f2cf3364540439f039985d2dc7194d69c9b04f4e8ec07b0&req=dSQjEMxFew readers

• Can I add my previous meetings in Fireflies.ai to Breakcold?

  Yes! You can sync your past meetings from Fireflies.ai to Breakcold by using the resync or import feature in Fireflies. This will push your previous meeting transcripts and notes into Breakcold’s activity feed. Note: This feature is available on Fireflies’ paid plans.Few readers

• What happens if enrichment doesn’t return any data?

  It means there wasn’t enough information to match the lead. Try enriching again later or check if the email/phone is valid.Few readers

• Can I enrich leads during import?

  Can I enrich leads during import? Yes, as long as you have enrichment automation enabled. To do this: Make sure the automation rule is enabled in Settings Enrichment Automation Rules Ensure your import file includes valid email addresses and/or phone numbers Breakcold will automatically enrich the leads during import if those conditions are met.Few readers

• What info is required for enrichment to work?

  To enrich a lead, you need at least one of the following: Email address Phone number Note: Name alone is not enough for enrichment to work, it doesn’t provide enough context for accurate data matching.Few readers

• How to Check if You Have Enrichment Credits

  How to Check if You Have Enrichment Credits Go to Settings in your Breakcold dashboard Look for the Enrichment / BetterContact section You'll see how many enrichment credits are available or remaining If it's not visible, your current plan may not include it — reach out to support to confirm (https://downloads.intercomcdn.com/i/o/x0ovont3/1589331093/0a8d87726378ca36027aae55580e/image.png?expires=1760625900&signature=80cfa7770f9ca2fee25e99c586f8e8d458df6d38e3227f5b09a739b813dFew readers

• Can I still use enrichment if I'm on a separate plan with Breakcold and BetterContact?

  Yes, you can still use enrichment even if you're on separate plans with Breakcold and BetterContact. However, the integration may not be fully automated as it is with the bundle plan. If you're using separate plans, you might need to manually connect your BetterContact account to Breakcold. With the bundle plan, the integration and enrichment features are automatically set up and synced between both platforms for a smoother experience. If you’re unsure which setup is best for you, feel freFew readers

• Can I disconnect or change my AI notetaker API key after setup?

  Yes, you can update or remove your API key anytime in the Breakcold integration settings.Few readers

• Can I speed up the transcript syncing process?

  Yes, by creating a webhook URL in Breakcold and connecting it to your AI notetaker, transcripts can sync in about 10 to 20 minutes.Few readers

• How does the BetterContact bundle work if I already have an existing BetterContact account?

  If you already have a BetterContact account and decide to subscribe to the bundle, here’s how it works: Once you complete your subscription, we’ll automatically send your account details to the BetterContact team. BetterContact will then send you an email with instructions on how to proceed and link your existing account to the bundle. Have any issues or questions? Feel free to reach out to our support team!Few readers

• Adding Twitter(X) profile to Breakcold

  Hey Breakcolders 👋 We removed X from Breakcold 1 year ago now since Elon bought X. API access is now at $42,000 per month and it doesn't make sense for us to pay that much for 1 integration so we removed it. ​ You can still add/update leads from X using Breakcold's chrome extension.Few readers