• How can I get notified when someone replies to my comment on LinkedIn?

  Right now, Breakcold doesn’t offer direct notifications for LinkedIn comment replies. While our social engagement features help you track posts and conversations, comment reply notifications aren’t available just yet.Few readers

• How do I add a symbol for my own currency that isn't listed?

  Currently, we don’t support this directly in the UI. You can only do this via our API, or as a workaround by creating a custom attributeFew readers

• Why is the Cancellation Option Missing?

  If the cancellation option is not visible in the Plan section: Double-check the email address you used to log in. It must match the one under which the subscription was created. Ensure you have full permissions for account and plan management. If permissions appear limited, reach out to Breakcold support for assistance. Confirm there are no pending or due bills on your account. Any outstanding payments must be settled before the cancellation option becomes available.Few readers

• Why Did I Receive a Payment Reminder After Losing Interest in the Service?

  You received a payment reminder because either there is an outstanding due bill or your subscription was not canceled. Please note that, like any subscription-based platform, we do not void bills. To stop any charges and future payment notifications, please ensure you cancel the subscription in the app before the renewal date or settle any outstanding bills. Outstanding bills must be settled before cancellation can be processed.Few readers

• Does Removing My Email Automatically Cancel My Subscription?

  No. Removing your email ensures you no longer receive notifications, but it does not terminate an active subscription. To stop payment charges entirely, cancel the subscription directly through the app.Few readers

• Will my data be deleted after cancellation?

  Yes. All details linked to your name and email will be removed from our system after cancellation, in line with our data privacy policies. You can also delete your data anytime after canceling your subscription by going to your Profile Settings. (https://downloads.intercomcdn.com/i/o/x0ovont3/1626761637/48880d5163bad2d002853c9a240e/image.png?expires=1760625000&signature=0d3811a87786410e4cc5c5c53371680f1673e815bd44f108bf499354b894b20d&req=dSYlEM5Few readers

• Is there a way to attach documents to profiles or records?

  Yes! You can attach files directly from the Files section within the lead, company, or deal profile.Few readers

• It says my subscription is cancelled. What should I do?

  If your subscription was canceled, you can simply resubscribe. However, if you believe your account is still active and shouldn’t have been canceled, please double-check the email address you're using, your active subscription might be linked to a different email. Feel free to contact our support team if you need further assistance.Few readers

• I get a ‘Not available on mobile’ error when connecting the Chrome extension.

  Make sure you’re using a desktop view, you can check this in your browser’s developer console next to the Elements tab. Also, ensure you’re signed into the same Breakcold account in your browserFew readers

• Can I focus only on my leads instead of all conversations?

  Yes! To focus only on your leads: Click on the lead focus icon located in the top-right corner of your Inbox view (https://downloads.intercomcdn.com/i/o/x0ovont3/1614735195/6f4118152a92146c251d30c68a33/image.Few readers

• How can I pin my sidebar?

  Just click the drawer icon (usually in the top-left corner) to expand the sidebar and view all your options. (https://downloads.intercomcdn.com/i/o/x0ovont3/1614709526/0792b807a4e869c50404415c5df9/image.png?expFew readers

• The Chrome extension isn't loading properly, how do I fix it?

  Make sure you're on the latest version (you can check under chrome://extensions). Try removing and reinstalling it, and clear your browser cache if needed. Please contact support if issue persist.Few readers

• I get a message that my extension is not connected. What should I do?

  Please make sure your LinkedIn account is connected via your Breakcold account settings. Then, try reinstalling the extension. If the issue persists, feel free to contact our support team for further assistance.Few readers

• How can I delete notes from a lead card or lead profile?

  Go to the note you want to delete, hover your mouse over it, and the delete option will appear. Click it to remove the note (https://downloads.intercomcdn.com/i/o/x0ovont3/1648788389/ba6de4b910ffe06c35dbcc51Few readers

• I lost all my data. Where can I find it?

  First, please make sure you’re logged in using the correct email address you originally signed up with. If you haven’t deleted your data, it’s possible you’re logged into a different email account or workspace. If you still can’t find your data, please reach out to our support team for help!Few readers

• Can I send LinkedIn connection requests directly from Breakcold?

  No, you can’t send LinkedIn connection requests from Breakcold. We’re a sales CRM with social selling features, not a LinkedIn automation tool. We purposely avoid automating LinkedIn invites or messages because these actions often lead to account bans. Keeping your LinkedIn account safe is our priority!Few readers

• Is there any risk that LinkedIn will block my account because of Breakcold’s activity?

  The risk is very low! Breakcold isn’t an automation tool, and over 10,000 users haven’t been banned. To stay safe: Don’t use other LinkedIn automation tools at the same time Consider LinkedIn Sales Navigator Keep your activity naturalFew readers

• How can I get LinkedIn info for a contact or lead I added manually?

  Simply add their LinkedIn URL to their profile in Breakcold, and we’ll automatically fetch their LinkedIn details to update the contact for you. If you use our Chrome Extension to add the LinkedIn URL and the email matches, the info will merge seamlessly.Few readers

• If I import a contact with an existing email in Breakcold, will it detect the duplicate and ignore it?

  Breakcold will detect the duplicate, but instead of ignoring it, the system will merge the data with the existing contact record.Few readers

• Will emails from Office 365 sync with contacts in Breakcold?

  Yes! When your Office 365 email is connected to Breakcold via SMTP/IMAP or Microsoft 365 integration, your emails will sync automatically with the matching contacts. This keeps your communication organized in one place. If you experience syncing issues, try disconnecting and reconnecting the integration first. If the problem persists, please contact our support team via chat or email for further assistance.Few readers

• How can I disable Breakcold only on Gmail while keeping it active on LinkedIn?

  From the Breakcold extension, click the cogwheel icon to access sync settings. There, you can disable it specifically for Gmail or any other app you prefer that are on the list (https://downloads.intercomcFew readers

• Can I log in using both email/password and Google, or switch between them?

  Currently, Breakcold does not support traditional email/password login. We use magic link authentication for enhanced security, so there’s no option to set a password. You can log in using your Google account or via magic links sent to your email. If you want to update your login email, you can do so in Settings Security, but the login method will remain magic link only.Few readers

• Can I reactivate my account?

  Yes, you can resubscribe anytime by initiating a new plan in your Breakcold account.Few readers

• Can I submit a support ticket?

  Yes, absolutely! You can submit a support ticket by emailing us at support@breakcold.com or through the chat channel on our app.Few readers

• I activated SMTP on my Outlook account but still get a "disabled" message. What should I do?

  If you’ve enabled SMTP in Outlook but still see a "disabled" message, try these steps: Double-check that SMTP is fully enabled in your Outlook account settings. Make sure you’ve entered the correct SMTP server address and port in Breakcold. Verify your credentials (email and app password, if required) are correct. Some email providers require you to generate an app-specific password for SMTP—make sure you’ve done this if needed. Restart Breakcold and try reconnecting your email.Few readers

• What is the relation field for in the lead profile page?

  It shows the connection strength with a lead, scored from None to Strong. The score is automatically calculated based on your Email and LinkedIn interactions. (https://downloads.intercomcdn.com/i/o/xFew readers

• I'm trying to reconnect my LinkedIn account, but it's asking me to check my authentication app. What should I do?

  If LinkedIn is asking you to check your authentication app, it means two-factor authentication (2FA) is enabled on your account. You’ll need to use the authenticator app you originally set up (like Google Authenticator, Microsoft Authenticator, or Authy) to complete the sign-in. If it’s been a while and you’re not sure what to do, here’s how to handle it Steps to Try Open your authenticator app on your phone (check apps like Google Authenticator, Microsoft Authenticator, Authy, etc.). 2Few readers

• Will a message I mark Done in the inbox bounce back to To-do when the recipient replies?

  Yes, when the recipient replies, the conversation will return to your To-do sectionFew readers