• What does the “Date range” filter do?

  This allows you to view messages from a specific time period. Just select a custom date range to narrow down your inbox view.Few readers

• How can I find only important messages in my social inbox?

  Select “Only important” from the filter menu to show messages that are marked as high priority. (https://downloads.intercomcdn.com/i/o/x0ovont3/1618974429/a25a681f0c292b635b1dac20a5a0/image.png?expires=176Few readers

• What does the Refresh button in the inbox do?

  The refresh button in the inbox is typically used to: Manually update your inbox to check for and display the latest messages. This ensures that any new emails, chats, or lead messages that have arrived since your lastFew readers

• Can I save my email as a template?

  Can I save my email as a template? Yes, you can save your email as a template for future use. To do this, click the downward arrow next to the Send button and select Save as Template from the dropdown menu. (https://downloads.intercomcdn.com/i/o/x0ovont3/1573026581/55a27be786677ba7a340ed63c42b/image.png?expires=1760625900&signature=a4742a9b27618d1cee91793f06c30386a5cf88b1f3ca7cfbafb5aa6197ee6ba4&req=dSUgFcl8m4RXWPMW1HO4zZX9VTsjjxKM%2FCNMnmgATnfVfJAGXIshslt7g9%2FB%0APPTL%2Beq%2FzpuaO3KuGFew readers

• How do I create a message or email template in Breakcold?

  Go to your Settings → Templates, then choose between Email or Message types. From there, you can insert your content and variables. You can also access templates directly from the message box in the Social Inbox or General Inbox by clicking on the bookmark icon. Please note that variables in message templates are not yet supported in the Social Inbox.Few readers

• How Can I Search Messages by Contact or Lead Name in the Inbox?

  How Can I Search Messages by Contact or Lead Name in the Inbox? In the inbox, you can search by the contact or lead name to pull up all messages associated with that specific person. Just enter the contact or lead name in the search bar (https://downloads.intercomcdn.com/i/o/x0ovont3/1567663633/dced244405a0aaf77be386580cd6/image.png?expires=1760724000&signature=6f99b9762a188bbbff347902ef45fce3df434d9560b2e54675a70bc4da7c8f1c&req=dSUhEc94nodcWvMW3Hu4gfsUWsSZ7qayMlJ%2B3Xm7McBBGC6CpS7conTPYFew readers

• Are variables supported in LinkedIn or social message templates?

  No, variables are not yet supported in social message templates, only email for now.Few readers

• Can I use custom and native variables in the email template?

  Yes, you can use both custom and native variables in your email templates.Few readers

• Can I save a reply as a template from the Social Inbox?

  Yes, you can. When you click Reply, you'll see the "Save as template" option, allowing you to reuse your message in future conversations. (https://downloads.intercomcdn.com/i/o/x0ovont3/1619020381/7d1b744d53Few readers

• How do I view only messages that haven’t been replied to?

  Use the “Has not replied” filter from the menu or at the top of the Social Inbox. This helps you focus on leads or conversations that still require a response. (https://downloads.intercomcdn.com/i/o/x0ovonFew readers

• What Is the Resync Button on Your Social Accounts?

  The Resync button lets you force a full sync of your Social Inbox (Linkedin/Whatsapp/Telegram). It will re-import all your messages to ensure everything is up to date. ⚠️ Note: During a full re-sync, your account may be temporarily unavailable for a few minutes (https://downloads.intercomcdn.com/i/o/x0ovont3/1567580749/8dcb2da139305b07751a2a0fe2f6/image.png?expires=1760724000&signature=6c7ab4f16a446987e1fd5597633386c323120219386c782522633146a35fb3e8&req=dSUhEcx2nYZbUPMW3Hu4gZWuLP%2F5buLFew readers

• What is “My Inbox”?

  My Inbox displays messages that are assigned to you. It helps you stay focused on the conversations you’re responsible for, separate from the full team inbox.Few readers

• I can't see my messages in the Social Inbox. What should I do?

  If you're unable to see your messages, try the following steps: Check for active filters – Make sure no filters (like tags, owners, or status) are hiding your messages. Click the refresh icon to reload your inbox. Ensure you're in the "To Do" section – Messages will only appear here until marked as done. Check your connection status: If it's disconnected, reconnect your social account from Settings Accounts. If it's connected, try deleting and reconnecting the account to refrFew readers

• Can I add a note and tag my team in Social Inbox messages?

  Yes! You can add internal notes to any message in the Social Inbox located at the bottom of the message. To tag a teammate, type @ followed by their name (e.g., @Arnaud). They’ll get a notification and can respond directly within the message thread. (https://downloads.intercomcdn.com/i/o/x0ovont3/1618986036/e2ee00ca1d8aa32b89ec8251871a/image.png?expires=1760625900&signature=e20279bd7a8d492b9560dd10a43a2b8887c6d42416bdbda9015d1392e9d494dd&req=dSYmHsB2m4FcX%2FMW1HO4zTBfneCya0EHBiKRXSHR4iPAFew readers

• How can I filter messages in my Social Inbox?

  You can use the filter menu to narrow down messages based on status, tags, reply activity, owners, date range, and connected accounts. Click the filter icon at the top left of the inbox to access these options. (https://downloads.intercomcdn.com/i/o/x0ovont3/1618956662/35a9a7ae81dd7034a9772432f48d/image.png?expires=1760625900&signature=1727bbf1049380f00422c925004d2baf81ac972fa0dfb1b41e887c579d6a9c38&req=dSYmHsB7m4dZW%2FMW1HO4zXCzMifwLsAGSpG7Yu%2FNLr7w5MrRKoNrLStNtl8e%0ARMGjBy%2FQLgBVyO9NOUMFew readers

• What is the “To Do” section?

  The To Do section shows all open or active messages that require attention. New messages and conversations that haven't been marked as done will appear here. (https://downloads.intercomcdn.com/i/o/x0ovonFew readers

• Why do I see a "Create Lead" button in my Social Inbox messages?

  You see the "Create Lead" option when the contact messaging you hasn’t been converted into a lead or added as a lead in your CRM yet. Clicking it will let you quickly create a lead profile from that conversation. (https://downloads.intercomcdn.com/i/o/x0ovont3/1619005493/86d74a836f92aeee1410ac20f17f/image.png?expires=1760625900&signature=de67a2657d524149924cb3deeccbffe83e69bf1d24b919a19f24e66eed72138b&req=dSYmH8l%2BmIVWWvMW1HO4zYb74CvNWfWjq%2BMR%2BVZ4Fn2kj2dGPfYir1tFY%2BV7%0A77OvR15eUSAdz9LFew readers

• What happens if I add a variable directly in the message box (not using a template)?

  You may see a warning message, as this is not currently supportedFew readers

• Can I use templates inside the LinkedIn inbox within Breakcold?

  Yes, but keep in mind that variables in templates won’t populate in LinkedIn messagesFew readers

• Can I make the template available to all workspaces?

  Yes, you can! Just toggle on the option that says " Workspace template (available on all workspaces)" to enable it. (https://downloads.intercomcdn.com/i/o/x0ovont3/1643368487/201220950561ca4359efe7a0c789/iFew readers

• Can I switch to other inboxes my team has given me access to in the Social Inbox?

  Yes! From the My Inbox section, you’ll see this customize icon on the right side. Click it to select the social inbox account you want to access as long as you have the proper permissions. (https://dowFew readers

• What is the “Done” section?

  The Done section contains messages you’ve completed. You can always revisit and reopen them by clicking "Mark To Do" at the bottom of the message. (https://downloads.intercomcdn.com/i/o/x0ovont3/Few readers

• How can I mark a message as done?

  Yes. When a conversation is resolved or no longer needs follow-up, you can mark it as Done. This helps keep your inbox clean and focused. Go to the specific message you want to mark as done. Then, at the bottom right corner of the email, you’ll see the 'Mark as done' option (https://downloads.intercomcdn.com/i/o/x0ovont3/1618987744/1f128aa694d64fc75b7ad160b866/image.png?expires=1760625900&signature=fe6e3d3269d05989812b8a6dc3fb6979a2e43fe6da6797b2d14538b66de0fab3&req=dSYmHsB2moZbXfMW1HO4zdcsFew readers

• How can I access the templates I created and saved in my Social Inbox?

  Yes, you can access them easily. In the reply message box, click the bookmark icon to open the list of your saved templates. From there, you can insert or manage them as needed. (https://downloads.intercomcdn.com/i/o/x0oFew readers

• How can I filter messages in my Social Inbox for leads only?

  You can filter messages for leads only by clicking the Lead Focus icon in your Social Inbox. This will narrow down the view to show conversations with leads only, helping you stay focused on high-priority contacts. !Few readers

• Can I access lead info from a Social Inbox message?

  Yes, you can. On the top right side of the message, click the drawer icon to expand the view and access the Lead Info section. (https://downloads.intercomcdn.com/i/o/x0ovont3/1619014188/7d2546eb64c4d6e0192fe36331e9/Few readers

• If I mark a message as done and they respond, will it come back?

  Replies will continue in the thread, but the message stays in 'Done' section and won’t reopen. Use the 'Mark as To Do' option at the bottom right to move it back to your To Do section. (https://downloaFew readers

• How can I mark messages as important?

  You can mark a message as important by clicking the star icon ⭐️ at the top or bottom of the message. This helps you prioritize key conversations and easily filter them later using the “Only important” filter. (https://downloads.intercomcdn.com/i/o/x0ovont3/1618981989/6e025f53c3c0e91ada376f3369a5/image.png?expires=1760625900&signature=beb25aab58b4149c1fe810222c275aeba3b1b7269cbe93fe6c5a709bcc6278a4&req=dSYmHsB2nIhXUPMW1HO4zRPGapNz01Z3VB4pfTo%2BCafeaN0oUiJhVVkHWerk%0A9%2BQ%2FiuRXyOX1KzjpB1Y%Few readers

• Can I use variables when composing an email from the general inbox?

  Can I use variables when composing an email from the general inbox? No, variables are only available when composing an email from the lead's profile. This allows the system to autofill the variable fields with the corresponding lead information. (https://downloads.intercomcdn.com/i/o/x0ovont3/1573036434/ca9e84368336575561b60a3ebe4b/image.png?expires=1760625900&signature=0d849be75e7713ab7f28d2f253fc2f7f8d1688562e96c3485d6b28cd832f825b&req=dSUgFcl9m4VcXfMW1HO4zYc0ossICkhgY0Fu2m5E2ZiRs1apFFew readers

• Can I schedule my email in the inbox?

  Yes, you can schedule your email to be sent at a later time. To do this, click Compose and fill in all the necessary fields, including the From address, To address, Subject, and the Body of your email. Once everything is ready, click the Send button (https://downloads.intercomcdn.com/i/o/x0ovont3/1573018689/576f67301ee4f31f1708d6270ee3/image.png?expires=1760724000&signature=5fb006ad6863b756760dafda02223eee16d06f4220233ffc25203c488795bf39&req=dSUgFcl%2FlYdXUPMW3Hu4gVSQjLCcL3kp90fvsbLZt07P84y8Few readers

• Are there limitations to using variables in templates?

  Variables won’t populate if the field is blank for that specific lead or company, and they don’t work in social inbox messages yet.Few readers